Ella + Zafran want you to be happy with your purchase. If for any reason you are unhappy with your purchase, we will happily offer you an online store credit, exchange or refund as long as items are returned to us within 14 days of purchase.
Please note we do NOT offer online store credit, exchange or refund on SALE items, including Flash Sales, so please choose sale items carefully.
Shipping costs are non-refundable.
To organise a return please contact firstname.lastname@example.org to advise us before you return the item.
With your return please include the purchase receipt and how you would like us to proceed.
We only accept returns within 14 days of original purchase.
We reserve the right to refuse any returned item that we deem has not been returned to us in original condition.
Please be aware that returns will only be accepted if shoes are in their original boxes. Items must have original swing tags attached and original packaging. Items that have make up or tanning products on them will not be accepted for return.
We do not offer returns on jewellery, home wares, children’s items, gift items or skincare.
Exchanges are subject to the availability of the item when we receive your return. We would suggest that if you want an exchange, you purchase the item that you want, and we will issue a refund for the returned item when we receive it, as long as they meet our returns policy.
Customers are responsible for shipping of returned items and will be emailed a Shopify invoice for the shipping of the exchange.
All refunds are issued through the original payment method.
It is your responsibility as the owner of the item that we receive the return within 14 days of purchase in original condition as stated above. We suggest you check with your shipping service to make sure this takes place. We will not accept any returns outside of this time period.
We will provide a refund on all purchases but any shipping fees aren’t refundable. This applies to any shipping costs incurred on the original order, as well as the return shipping for refunds.
Extra shipping and handling charges to return the item remain the responsibility of the sender. Items remain under the ownership of the buyer until received at Ella + Zafran. We take no responsibility if the item does not arrive at Ella + Zafran.
Please return items with your purchase receipt to –
Ella + Zafran,
Shop 4, 30-34 Liverpool Street,
Port Lincoln, South Australia, 5606
Ella + Zafran make every effort to ensure our online store only has stock that is available or pre-order that is clearly stated. Unfortunately at times items are listed for sale that are out of stock and unavailable. If this is the case we will email you as soon as possible to advise you and issue you a refund.
If you have any questions please don’t hesitate to contact us.