We will happily provide a refund for your item under the following conditions:
Item must be in original condition and packaging with tags attached
Item must not be damaged, used, altered or washed
You must contact us before returning your item
Sale items cannot be returned unless deemed faulty
For hygiene reasons, intimates, skincare + jewellery cannot be returned
Return must be received within 30 days of purchase
Refund are processed through the original payment method
Returns do not include any postage costs from your order. The item/s price will be refunded only. If you received FREE SHIPPING on your original order $10 will be deducted from your refund to cover the original shipping costs. Please also note it can take a few business days for the refund balance to clear into your nominated bank account or payment method.
To organise a return please contact [email protected]
to advise us before you return the item.
Please return items with your purchase receipt to -
Ella + Zafran, Shop 4, 30-34 Liverpool Street, Port Lincoln, South Australia, 5606
Ella + Zafran make every effort to ensure our online store only has stock that is available or pre-order that is clearly stated. Unfortunately at times items are listed for sale that are out of stock and unavailable. If this is the case we will email you as soon as possible to advise you and issue you a refund.
If you have any questions please don’t hesitate to contact us.