Ella + Zafran wants you to be happy with your purchase. If for any reason you are unhappy with your purchase, we will happily offer you a refund or credit note as long as items are returned to us within 30 days of purchase.
Shipping + Delivery
We offer FREE Standard shipping for FASHION orders over $200. This includes clothing, shoes and jewellery. For Fashion orders under $200 we have a flat rate of $10 for Australian Standard shipping.
We have SIGN ON DELIVERY as our standard practice.
Australia Post will attempt to deliver your parcel to your nominated address. If you are not available to sign for your parcel it will be taken to your nearest post office for collection within 14 days. After which time it will be returned to sender.
If you do NOT want to SIGN ON DELIVERY please make a note with your order.
Your parcel will be left at your nominated address. Ella + Zafran will not be held responsible for loss of goods. If you deem your parcel to be lost you will need to contact Australia Post to make a claim.
FREE GIFT WRAPPING – just mention it in your order notes!