Ella + Zafran want you to be happy with your purchase. If for any reason you are unhappy with your purchase, we will happily offer you an online store credit, exchange or refund as long as items are returned to us within 14 days of purchase.
Please note we do NOT offer online store credit, exchange or refund on SALE items, including Flash Sales, so please choose sale items carefully. Shipping costs are non-refundable. We only accept returns within 14 days of original purchase.
We offer FREE Australian domestic shipping for FASHION orders over $200. This includes clothing and jewellery. For clothing and jewellery orders under $200 we have a flat rate of $10 for Australian shipping. We also have the option to COLLECT IN STORE. Please tick the COLLECT IN STORE option at shipping if you would like to collect your order from us.
View more on our Shipping page